Managers and recruiters practise the people conversations that usually get put off. The person on the other side reacts like a real one: defensive, quiet or unexpectedly honest.
Illustrations, not a catalogue. Your own calls are written from your product, your customers and your playbook.
Your best performer hits every target, and three people on the team have asked to move. The review is today and she thinks it will be a good one.
What the customer is hiding
She has noticed people avoiding her and is more worried about it than she lets on.
A strong candidate has an eighteen-month gap on the CV. He gets defensive the moment it comes up.
What the customer is hiding
He was caring for a parent and does not know if saying so will count against him.
A screening call opens with the usual question: why are you leaving? The first answer is polished and tells you nothing.
What the customer is hiding
The real reason is her manager, and she is testing whether it is safe to say so.
We load the skills your managers already assess, with your weights. Every call is marked against them, and every point links back to the moment in the conversation.
Call report
Deposit retention call
15 min · Banking · Retention
78
Drawn from a sample call in the product.
We read your competency framework and policies
We build calls for interviews, feedback and hard talks
We go live in about 15 days and your managers and recruiters practise
15 days of video support after go-live
99 languages, many accents and many voices. Each rep picks the language, accent and voice, or you fix them on an assignment.
Let them rehearse it first. We will build it around your own calls.