A module runs Learn, Watch, Practise: read the customer, hear how a strong rep handles them, then take the live call yourself against an AI customer with a reason to say no.
Another bank is giving me eight percent. You are at six and a half. What can you do?
Before we get to rates, can I ask what this money is set aside for?
My daughter has a postgraduate admission. I need about nine lakh around March.
Practise: a call that reacts like the real world
The AI reads your tone and acts on it. Shout at it and it ends the call, talk rubbish and it hangs up, just like a real customer. The real reason for the call stays hidden until a good question earns it.
A client file on who they are, what they own and what is pressing on them, with a short quiz so skimming stops working. It never tells you how to sell to them.
Client file
Prakash Deshmukh, 58
Runs an auto-components firm, Pune
Not in the file
A full call of twenty turns or more, handled well, with a note on the technique at each turn and a quiz at the end. Readable in your own language in Chrome.
Model call
20+ turns · technique notesAnother bank is giving me eight percent. What can you do?
I will be straight with you on the rate. First, what is this money set aside for?
↳ Parks the price, asks about the need
My daughter’s admission. About nine lakh, around March.
Then a three-year lock-in would trap that nine lakh. Can I show you a split?
↳ Turns the hidden fact into the answer
Natural voices in 99 languages and many accents, interrupting and reacting in real time. Each rep picks the language, accent and voice, or the manager fixes them on an assignment.
One customer, any language
“Can you do any better on the price?”
“¿Puede mejorar el precio?”
Many accents and voices, so no two calls sound the same.
Lose the connection and the customer picks up mid-objection, as if the line merely crackled. The conversation, and the score, carry on.
If I move the full forty-two lakh, what happens to my overdraft?
Sorry, the line went. As I was asking, the overdraft. It is tied to my account here, no?
Let them rehearse it first. We will build it around your own calls.