A second AI marks every call against the skills your managers already assess, then shows exactly where it turned and what to improve.
Call score
78/100
06:41 “Our rates are the best in the market.” Unsupported claim. Say what you can do instead.
Your rubric, not ours
Bring the skills framework you already use. Each criterion carries its own weight, and every call is marked against it: full marks in green, the weakest third in red.
Each criterion, strength and improvement is pinned to the second it happened, so nobody argues about what was said.
Moments that moved the score
Asked what the money is set aside for
Acknowledged the forty minutes in the branch
Unsupported claim: “best rates in the market”
Implied a rate before checking it
Switch the camera on and posture and eye contact are scored beside the words. It is optional, and the image is never stored, only a short note.
Presence · camera optional
OnThe image is never stored, only a short note.
Talk ratio, questions asked and filler words come from the call itself. Anything we did not measure, the report says so.
Measured from the call
Talk ratio 42 : 58. You let him talk.
14
Questions asked
6
Filler words
Anything we did not measure, the report says so.
Over-promises, unauthorised commitments and skipped disclosures are flagged in an integrity check. Some calls are passed by declining the sale.
Integrity check
Some calls are passed by declining the sale.
Every call becomes a clean PDF. Reps see their latest five calls on top, then everything grouped into passed, to improve and failed.
Call report
Deposit retention call
15 min · Banking · Retention
78
A score out of 100 with its grade, every criterion of your rubric marked with the reason and the second it happened, what worked and what to fix next, how you talked, presence on camera, an integrity check, and your manager's coaching note. Open it in the app or download it as a PDF.
Session report
Deposit retention call
Banking · Retention · 15 min · Hindi (Indian)
0/100
ProficientWhere the score came from · graded against your rubric
Hearing what actually happened · 25%
5/5[01:12]Asked about the branch visit before talking rates, and let him finish the story.
When he needs the money · 25%
5/5[03:40]Found the March admission fee, which changed the whole recommendation.
Honest about the rate · 20%
3/5[06:41]Said the gap could not be matched, but softened it with “let me see what I can do”.
Structuring an answer · 20%
3/5[09:15]The split idea was right; it came out before the numbers were clear to him.
Securing the relationship · 10%
2/5[13:58]Ended without a clear next step or a date to speak again.
How you talked
14
Questions asked
6
Filler words
Body language
Steady eye contact and an open posture. Leaned back when the rate came up; stay forward when the pressure rises.
Camera optional. The image is never stored.
Integrity check
Passed. No guaranteed returns, the deposit insurance limit stated correctly, the other bank not disparaged.
What worked
- [01:12]Opened with a question about his experience, not the product.
- [03:40]Asked what the money was for, and when he would need it.
- [07:05]Explained deposit insurance plainly, without running down the other bank.
What to fix next
- [06:41]Do not hint at a rate you cannot give. Say what you can do instead.
- [09:15]Lay out the numbers before the recommendation, so he can follow it.
- [13:58]Close with a next step and a date, even if he is not ready to decide.
Coaching note from your team leader
Great discovery. Next time, put the numbers on the table before the split, and book the follow-up before you hang up.
Open the transcript at any timestamp
Let them rehearse it first. We will build it around your own calls.