You cannot sit in on every call. SpeakCoach tells you who practised, where each rep's calls turn, and what to say in the next one-to-one.
Monday
Assign the call
Pick the scenario built for this week’s push, send it to the whole team with a pass mark and a due date. Everyone faces the same customer and rubric, and you can lock the language and voice too, so results compare fairly.
Assign a scenario
Deposit retention call
Banking · Retention · 15 min
Wednesday
See who has not practised
One view of the team: who has taken the call, who is still on “Assigned”, and whose score says try again. Nudge the right people, not everyone.
Retail Banking · Pune
Team callsFriday
Open the weakest report
The score, what worked, what to fix and the words to try next time. Your one-to-one starts from evidence instead of a feeling.
Call report
Deposit retention call
15 min · Banking · Retention
78
Friday, later
Find the moment it turned
Every strength and improvement is pinned to the second it happened. You know exactly what to coach.
Moments that moved the score
Asked what the money is set aside for
Acknowledged the forty minutes in the branch
Unsupported claim: “best rates in the market”
Implied a rate before checking it
Pass mark and due date
Assign to the whole team or one person, with a pass mark, a due date and, if you want, a fixed language and voice. Each person shows as not started, done, passed or overdue.
Every team call, in full
The report and the conversation for every call made on a team scenario, a page per rep with their trend and practice calendar, and side-by-side compare. Practice a rep does on their own stays private.
A plan of days for each rep
Each rep answers a few questions about the moment they dread, and gets a plan of days built around it.
We build it around your own calls, live in about fifteen days.