Compare
An honest look at the options, including the ones that are not us. Role-play and video both have their place. This is where each one earns it.
Built for your company
- SpeakCoach
- Customers, scenarios and rubric built from your own material.
- Role-play with a colleague
- Depends on who plays the customer.
- Recorded LMS videos
- The same video for every company.
- Doing nothing
- Nothing to tailor.
Realism
- SpeakCoach
- A customer who interrupts, stalls and can hang up. Still an AI, and reps know it.
- Role-play with a colleague
- Real human reactions, but colleagues go easy and know the script.
- Recorded LMS videos
- None. Watching is not talking.
- Doing nothing
- Fully real, with a real customer paying for the mistakes.
Scale
- SpeakCoach
- Every rep, any hour, as many calls as they need.
- Role-play with a colleague
- Limited by how many people can be spared at once.
- Recorded LMS videos
- Unlimited viewing.
- Doing nothing
- Nothing to scale.
Consistency
- SpeakCoach
- Same customer, same rubric for everyone, so results compare fairly.
- Role-play with a colleague
- Depends on who plays the customer that day.
- Recorded LMS videos
- Same content for everyone.
- Doing nothing
- Every rep learns something different, or nothing.
Measurement
- SpeakCoach
- Scored on your rubric, with timestamped flags and a report.
- Role-play with a colleague
- A colleague’s impression, rarely written down.
- Recorded LMS videos
- Completion and quiz scores, not speaking skill.
- Doing nothing
- Only results, long after the call.
Cost of mistakes
- SpeakCoach
- Nothing. Hang-ups are part of practice.
- Role-play with a colleague
- A little embarrassment in front of a peer.
- Recorded LMS videos
- Nothing, because nothing is attempted.
- Doing nothing
- A lost customer.
Language fit
- SpeakCoach
- 99 languages, many accents and voices; switching languages mid-call costs no marks.
- Role-play with a colleague
- Whatever the pair speaks.
- Recorded LMS videos
- Usually one or two languages.
- Doing nothing
- Whatever the customer speaks.
Time from a manager
- SpeakCoach
- Setting assignments and reading reports. No role-playing.
- Role-play with a colleague
- An hour per pair, per session.
- Recorded LMS videos
- Little, once the videos exist.
- Doing nothing
- None, until the numbers slip.
We would rather you trust the rest of this page. So here is where a person beats us.
Building trust with your own manager
A one-to-one role-play is also a conversation between two people who work together. That relationship is worth the hour, and an AI cannot build it.
Rehearsing a specific, known deal
When a colleague knows the actual client across the table, their read of that person beats any general scenario. Use SpeakCoach for the skill, and your colleague for the account.
Reading a room with several people in it
SpeakCoach is a one-to-one voice call. Panel presentations and meetings with several stakeholders still need people in a room.
Built around your own calls and live in about fifteen days.