Trust
Last updated 1 October 2026
In plain words
The customer on the call and the scorer are both AI. Every score points back to the moment in the transcript, so you can check it.
Where the AI is
The customer you talk to and the scorer are AI, running on Google Gemini.
How calls are scored
Every score is marked against your company’s own rubric. Each point links to the moment in the transcript it came from.
How the customer behaves
The AI reads your tone and reacts to it. Like a real customer, it can end the call.
Limits
It can mishear in noisy rooms. If a score looks wrong, email a.awasthi@wisdora.com and we will look at it.