SpeakCoach
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How it works

The customer, the call, the score and the manager view. One platform, built around the conversations your team is judged on.

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01

Learn the customer

A client file on who they are, what they own and what is pressing on them, with a short quiz. Never how to sell to them. That part is yours.

Client file

Prakash Deshmukh, 58

Runs an auto-components firm, Pune

With the bank12 years
Fixed deposits₹42 lakh, maturing in 9 days
Your rate6.5%
The offer he has8% elsewhere

Not in the file

Why he is really leaving
When he needs the money

02

Watch it done well

A full model call with a note on the technique at every turn, so reps hear what good sounds like before they try.

Model call

20+ turns · technique notes

Another bank is giving me eight percent. What can you do?

I will be straight with you on the rate. First, what is this money set aside for?

↳ Parks the price, asks about the need

My daughter’s admission. About nine lakh, around March.

Then a three-year lock-in would trap that nine lakh. Can I show you a split?

↳ Turns the hidden fact into the answer

03

Take the call, out loud

A real-world simulation: the AI reads your tone and reacts. Shout or talk rubbish and it hangs up, just like a real customer.

Live call
04:12 / 15:00

Another bank is giving me eight percent. You are at six and a half. What can you do?

Before we get to rates, can I ask what this money is set aside for?

My daughter has a postgraduate admission. I need about nine lakh around March.

Hidden fact uncovered

04

Get scored on your playbook

Marked against the skills your managers assess, with every point pinned to the second it happened.

Call score

78/100

Completed
Hearing what actually happened22/25
When he needs the money25/25
Honest about the rate14/20
Structuring an answer11/20
Securing the relationship6/10

06:41 “Our rates are the best in the market.” Unsupported claim. Say what you can do instead.

05

Bixy picks what is next

Say where it keeps going wrong. Bixy finds the call that fixes it, or just talk and get a full new scenario in seconds.

My team keeps losing renewals on price.

Start them on this one. The customer has a better rate in hand, and the only way through is finding out what he actually needs.

Deposit retention call

Banking · Retention · 15 min

Start
Try it

Pick who they are, how they come across and what they will push back on. This is the shape of every customer we build for you.

Industry

Mood

Objection

We build customers like this from your own product and your own playbook. Or just tell Bixy and get a full scenario in seconds.

Client file · Insurance

Rajesh Kulkarni, 41

Runs a pharmacy in Nashik

Motor policy renews in six days. Premium is up 18% on last year.

How they come across

Has heard every promise before. Asks you to prove it, then asks again.

What they will say

It costs too much. There is a cheaper option and they know the number.

Not in the file: the real reason. A good question earns it.

Voice simulations

Practise with customers who argue back.

A module runs Learn, Watch, Practise: read the customer, hear how a strong rep handles them, then take the live call yourself against an AI customer with a reason to say no.

Scorecards & feedback

Scored on your playbook, to the second.

A second AI marks every call against the skills your managers already assess, then shows exactly where it turned and what to improve.

Bixy & the module builder

Just talk. Get a full scenario in seconds.

Tell Bixy the call your team keeps losing and a complete scenario is ready in seconds: the customer, the client file and the rubric. Or write a few lines, drop in a PDF, and the builder adds a quiz and a model call too.

For team leaders

See who is ready before the customer does.

Assign the calls that matter, follow every attempt, compare reps side by side and leave a coaching note on the exact call.

Scenarios in seconds

Just talk to Bixy and get a full scenario in seconds, or describe a call in five boxes or a PDF and the builder drafts the whole module for you to review.

Live Studio

Short solo drills between full calls: one question, one spoken answer, rated straight after.

Access control

Invite-only sign-in, and control over which pages and scenarios each account can see, down to the individual learner.

Company documents

On request: your SOPs become a rulebook every call is checked against, and Bixy answers from your own guides.

Let them rehearse it first. We will build it around your own calls.

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