Sellers and buyers practise the negotiations where margin is won or given away. The other side has a deadline, a rival quote and every reason to push, and they know it.
Illustrations, not a catalogue. Your own calls are written from your product, your customers and your playbook.
The deal is agreed in principle, and on the last call the buyer asks for another ten percent “to get it over the line” before quarter end.
What the customer is hiding
Her budget is already approved at your current price, and she is being measured on savings.
Procurement says a second supplier is close on price and asks you to sharpen your pencil. The tone is friendly and the pressure is real.
What the customer is hiding
The other supplier cannot meet the delivery date, and the business team already knows it.
The buyer forwards a competitor’s quote with a single line: can you match this? The quote is lower by a fifth.
What the customer is hiding
The cheaper quote leaves out implementation and support, which cost them dearly last time.
We load the skills your managers already assess, with your weights. Every call is marked against them, and every point links back to the moment in the conversation.
Measured from the call
Talk ratio 42 : 58. You let him talk.
14
Questions asked
6
Filler words
Anything we did not measure, the report says so.
Drawn from a sample call in the product.
We read your pricing rules and deal desk policy
We build calls from both sides of the table
We go live in about 15 days and your sellers and buyers practise
15 days of video support after go-live
99 languages, many accents and many voices. Each rep picks the language, accent and voice, or you fix them on an assignment.
Let them rehearse it first. We will build it around your own calls.